When it comes to serving contractors, our goal is quite simple. We want to deliver your complete order on time and with 100% safety. Our professional team
is here to ensure your satisfaction at every turn, from the time you place your order to the minute it is delivered. Roofline's comprehensive inventory
of roofing materials and accessories gives you direct access to everything you need to keep your customers happy. Plus, our rooftop delivery service means
we can deliver your materials exactly where they are needed, saving you time and effort, and minimizing job-site risk.
Equipment: We offer a diverse fleet of trucks that includes lifting equipment such as HIAB cranes with Jib and conveyors.
Re-roof Access: We've always taken a partnership approach with contractors. To help us ensure your order is safely delivered
on time, please check the following items prior to placing your order:
- What is the condition of the driveway? And, will it support a 75,000 LB/GVW truck?
- Is the driveway narrow, winding, or steep?
- Are there any wires, power lines, or tree branches hanging over the driveway blocking
boom or conveyor access?
- Are there any vehicles in the driveway or blocking access to the driveway?
- Has a dumpster or work trailer been put in the driveway prior to Rooftop Delivery?
- Do we have a property-owner signed Delivery Release allowing us to access the driveway?
New Construction Access: Prior to delivery, please be sure all new construction access roads are graveled and capable of supporting
75,000 LB/GVW trucks. Large trucks get stuck easily and may require towing, which of course, adds time delays and extra costs. If we believe we cannot
load the roof without getting the delivery truck stuck, we will make every attempt to contact you for instructions while at the job site. Please inform
your general contractor that towing costs will be charged to you. (We recommend you pass them on to your general contractor.)
Roof Structures: From time to time, a roof's structure may be unable to handle the added weight of delivered materials, so, before calling for Rooftop Delivery,
please check your customer's roof structure. Because Roofline's team members are not qualified inspectors, the contractor and/or building owner
should verify the roof structure's safety. If the roof structure is determined unsafe to handle the weight, we may require a Delivery Release
Authorization to be signed by the contractor or homeowner before loading begins.
Specialty Products: Because some heavier shake/slate simulated products may need to be spread over the roof deck and not entirely on
the ridge, it is important that we work together to ensure a successful delivery. That is why we ask you to tear off and re-felt the roof before delivery.
Any real slate, concrete tile, and/or clay tile orders from any of our Oregon, Northern California, and Utah branches will be delivered roof edge only, and will be price
quoted on a per job basis. Metal roofing packages will be only placed on the ground; we will not deliver to rooftop.
Power Lines: As a standard safety practice, we maintain a minimum of a 10-foot clearance from ALL power lines at ALL times. If we cannot deliver your rooftop
order due to this minimum clearance requirement, or a power line obstruction, we will make every effort to contact you from the jobsite to make
other arrangements. Because we always keep our delivery team's safety in mind, this is not a negotiable policy.
Delivery Times: We understand how important it is for you to receive your material on schedule. To help with this, we are installing GPS global tracking systems
in our entire fleet. This technology will help us coordinate the delivery based on your schedule. We schedule for: 1) First AM deliveries 2) AM
before noon deliveries 3) PM (afternoon or last out).
Re-Hauls: Please check your job sites for readiness, access, and load-ability. If an order cannot be roof loaded because of conditions beyond our control,
we will always attempt to contact the customer for instructions while at the job site. If an order must be returned for re-scheduling, the charge
will be $150. In the event where other orders on the same truck would be severely delayed due to the return, the order may then be delivered to
the ground at the job site. A return to the job site for transferring grounded materials to the roof will be charged $65 per hour or $150
minimum charge. Delivery delays are most commonly caused by the following customer oversights:
- Job site not ready and/or accessible
- Incorrect address
- Order canceled and/or changed after the truck leaves the warehouse
Cancellations and Re-Schedules
If you must cancel or re-schedule an order, please do so at least 24 hours before the delivery date. Orders are routed, staged, and loaded on
our trucks the afternoon prior to delivery. It takes several hours to complete this process.
Extra Delivery Charge Rates
Jobs that require special loading considerations will be billed as follows:
- $130 per hour for Conveyor and driver and $65 per hour for each additional person.
- $150 per hour for the Crane and driver and $65 per hour for each additional person.